The Financial Dispute Resolution Centre (FDRC) was set up in November 2011 as a non-profit making company limited by guarantee. It is an independent and impartial organisation administering the Financial Dispute Resolution Scheme (FDRS) which provides alternative dispute resolution services to the financial institutions who are its members to resolve monetary disputes with their customers by way of “Mediation First, Arbitration Next”.

We are delighted to have invited Ms. Virginia Siu, Communications Manager, Financial Dispute Resolution Centre, to share with members the development of mediation and arbitration in Hong Kong with synopsis as follows:

1)     What are mediation and arbitration?

2)     How do mediation and arbitration work in financial dispute resolution?

3)     What are the mediation and arbitration procedures in the FDRC?

4)     Case sharing.

Ms Virginia Siu is currently the Communications Manager of the Financial Dispute Resolution Centre (“FDRC”), in charge of the organisation’s external relationships and publicity works. She was a seasoned broadcaster who had produced numerous financial and public affairs programmes for various TV and radio stations prior to her current position. She graduated with a Bachelor of Arts degree (TV/Radio) from San Francisco State University and Master of Business Administration (Finance) from University of Leicester.

TMA Individual Members are entitled to receive 1.5 CPT (TMA) credits upon completion of the seminar. TMA is a recognized institution for providing continuous professional training (CPT) of the Securities and Futures Commission (SFC). The CPT hours can be used to meet CPT requirements of the SFC.  TMA Office will update your CPT record with the TMA (i.e. your CPT record as a TMA Individual Member) after the seminar is held.